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Here are some guidelines for how mygroser serves you

Terms & Conditions

These Terms and Conditions govern your use of the MyGroser website (, MyGroser applications, and your relationship with MyGroser (“we”, “us”, “our”, the “Website”). It is important that you go through the policies and understand them before registration.

This set of Terms and Conditions will help you understand how MyGroser operates and ensures that we serve you fairly and properly. Only registered customers are able to place orders through MyGroser. Guest shoppers may only browse but cannot place orders.


These Terms and Conditions apply to any orders and purchases made on MyGroser. MyGroser reserves the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer.

Registration and Passwords

Registration provides a unique identification for each shopper, and helps us trace all orders in cases where there are queries or problems.

Registration is simple and done only by an individual shopper. The shopper must provide a unique email and password. The email and password will be required for login to MyGroser.

Customers must be over 18 years of age to register. Customers must also ensure that all details provided during registration or any other time are correct and complete. Any changes to details provided during registration must be updated by informing MyGroser or via our website.

You will be asked to provide a Password upon registration, this Password must be kept confidential and must not be disclosed or shared with anyone. You will be responsible for any purchases and activities that are submitted under this Password.

MyGroser reserves the right to refuse, suspend or terminate registration of individual and corporate member immediately at our discretion and not limited to following: –

  1. Dormant Customers
  2. A single customer using multiple accounts delivering to same delivery address. This will be verified through mobile number and you will hereby agree to MyGroser sending you confirmation via mobile.In the event that the confirmation cannot be verified for any orders received, MyGroser reserves the right to cancel the order.

Personal Data Protection Act 2012

In connection with the Personal Data Protection Act 2012 (PDPA), you agree that MyGroser Sdn. Bhd. and its related or affiliated co-operatives and organisations (hereafter collectively referred to as “MyGroser”, “we”, “us” or “our”) may collect, use, process, disclose, and/or transfer your personal data for the purposes of administering, maintaining and terminating your membership and participation in MyGroser Prime etc and keeping you informed of updates, changes and developments relating to the service, the scope of which may include but is not limited to:

  1. administering and maintaining your account with us, including administering any benefits and entitlements;
  2. engaging third party service providers to perform certain aspects of the services offered by the Prime service;
  3. unless you notify us that you do not wish to receive such information, sending you information from time to time through e-mail and post about products and services, promotions and special offers, upcoming events and other information which may be of interest to you;
  4. customer profiling, market analysis and research purposes to improve our product and service offerings to you;
  5. notifying you about important changes to the membership program;
  6. responding to queries or feedback from you; enforcing these Terms and Conditions and our legal rights and remedies; and
  7. for such other purposes as permitted by applicable law or with your consent.

In compliance with the PDPA, MyGroser will not send marketing messages to telephone or facsimile numbers belonging to you unless you have given us clear and unambiguous consent to do so. If you have previously given us consent, we will continue to send you marketing messages until you advise us in writing that you wish to withdraw the consent.

Intellectual Property

You acknowledge that the MyGroser website contains information, data, software, photographs, graphics, typefaces, music, sounds and other material (collectively “content”) that are protected by copyrights, trademarks, database and other intellectual property rights owned by us or our suppliers.

You may not modify, reproduce, copy or distribute any of the content on MyGroser for commercial purposes without our prior consent.

Use of the Website

You may not use MyGroser for any of the following purposes:

  1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  3. Gaining unauthorised access to other computer systems
  4. Interfering with any other person’s use of the website
  5. Interfering or disrupting networks or web sites connected to the website
  6. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of MyGroser.

Promotion Terms & Conditions

In the event of suspected fraud or misuse, MyGroser reserves the right to reject or cancel the use of a promo code. We also reserve the right to charge you partially or in full the value of the benefit received, using your order payment method, without further notice.

Website Availability

Whilst all attempts will be made to ensure MyGroser website access is available all the time, occasionally the Site may undergo repairs, maintenance or the introduction of new services. MyGroser website include links to other websites or materials which are beyond its control.

Corporate Members Registration

Customers representing their companies/institutions can sign up under the “Register as a Business” category during the standard registration process.

Orders made through a corporate account shall be delivered strictly to a corporate address. Any corporate orders placed for delivery to either a non-registered company address or a residential address will not be processed.

Pricing and Product Information

Whilst every effort is made to fulfil orders in terms of price, details and size through the MyGroser website, MyGroser expressly reserves the right to vary the price and other details of the Products without notice. Fresh produce may vary from photo as fresh, natural products are never identical even when they are from the same variety and supplier. As much as MyGroser tries to reflect the actual Product size, details and price, MyGroser is not liable for situation when they differ from the actual Product.

The prices advertised on MyGroser are meant for home delivery shopping only and these prices may from time to time vary from those found at MyGroser stores. In circumstances where some Products size and packaging differ from the description found on MyGroser, MyGroser expressly reserves the right to provide the nearest size/packaging for the Product at the nearest price.

In the event of any price differentials between the online order billing and the final bill whether arising from substitutions, daily price changes, out-of-stock Products, special price, mislabelling or mispricing etc, MyGroser reserves the right to adjust the final bill after the online bill is presented/conveyed to the Customer and such adjustment shall be final.

MyGroser has made every effort to display the colours of our Products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

MyGroser shall not be liable to any Customer/person for any loss, damage incurred or inconvenience suffered in the event MyGroser declines to fulfil an order for whatever reason including but not limited to an unforeseen circumstance (e.g. lack of availability, quantity or specification etc) as the case may be.

We regret that all MyGroser orders are not entitled to promotion/lucky draws run by MyGroser Supermarkets, unless otherwise stated.

Product Unavailability

In situations of stock unavailability for any item(s) in an Order placed with MyGroser, MyGroser reserves the right to process the other items listed in the Order. This is because, at MyGroser, we work towards bringing you a wholesome online experience. If any item you have ordered is not in this confirmation, it is with much regret to inform you that it is unavailable. Special offers are valid while stock last. Traders are not allowed. MyGroser reserves the right to reject, and/or limit quantities on any orders received.

Delivery /Order Amendment

MyGroser will only deliver your order to the front door at the stated delivery address. In an event where MyGroser has been notified to leave your order on your doorstep, MyGroser shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions.

If there are any changes in the delivery address / contact details made between submission of order and delivery date, customers are to update MyGroser at least 24 hours prior to delivery. Should delay of delivery date and time be required, the order will be subjected to a surcharge of RM9 (incl. of GST). Requests for a delay in delivery date and time for bulk orders will be subjected to a surcharge of RM30 (incl. of GST).

No amendment to an order is allowed once order is processed. To add items, kindly create a 2nd order within 48 hours prior to delivery and inform us via the web form.

Order Cancellation

The Customer may cancel the order(except for bulk orders) at no charge if the notice given is at least 24 hours prior the delivery date. For bulk orders, the notice given must be prior to order confirmation. After which, there would be a cancellation charge of RM20 (incl. of GST) for Home Delivery and RM30 (incl. of GST) for Bulk Order Delivery imposed for each order cancelled. To recap, bulk orders are orders for 600 items and above.

In the event that the Customer is not present to receive the order on the scheduled delivery date, there will be a redelivery charge of RM9 or RM30 (incl. of GST) imposed for normal and bulk orders respectively, payable in cash to the driver. The Customer is required to provide the redelivery date within 2 days from original date. Otherwise, MyGroser will proceed to cancel the order and a cancellation charge of RM20 or RM30 will be imposed for normal and bulk order respectively. The balance order amount will be refunded to the same mode of payment.


Payment information is transmitted through a secure payment channel using our secure server and Secure Socket Layer. Once payment mode has been selected and order has been submitted, any changes on payment mode is not possible.

If corporate cheques require more lead time to issue, customers are to choose appropriate delivery dates or inform MyGroser within sufficient time frame of processing the order. We reserve rights to delay order or charge redelivery of RM9 (incl. of GST) if cheque is not ready upon delivery.

MyGroser reserves the right to change the mode or method of payment for Products offered online at any time by announcement via its website, email blasts and any other means of public communications.


MyGroser is not responsible for content of any other sites outside the MyGroser Website. In addition, a link to another website does not mean that MyGroser endorses or accepts any responsibility for the content displayed on the other website.


MyGroser expressly excludes all warranties, descriptions, representations or advice rendered as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Product supplied to the fullest extent permitted by law.

No Agent or representative of MyGroser is authorised to make any warranty, representation or statements given as to the fitness or suitability for any purpose, tolerance to any condition, similarity to sample, merchantability or otherwise of the Product supplied.

Limitation of Liabilities

MyGroser shall not liable for any consequential, indirect or special damages or loss of whatever descriptions. To the extent that MyGroser is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or or non-compliance of the Product or any other breach of MyGroser’s obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the Product(s).

Both MyGroser and the delivery company will not be held responsible for any damages or loss of Products after delivery. The Customer shall not use the Product in any manner and/or for any purpose for which they are unsuited for and shall be responsible for using all necessary skill and care in handling and using the Product. The Customer expressly agrees that MyGroser assumes no obligation or liability for any advice or information given with the Products and MyGroser assumes no responsibility for any inaccuracy or misstatement of any such information. The Customer assumes all risks connected with the use and storage of the Product.

Customer unreservedly acknowledges and agrees that he/she assumes all risk in connection with the use of this site. MyGroser shall not be liable for any direct, indirect, consequential or punitive damage or loss of profits or loss of revenue however arising from the use of, access to the site. Without limitation to the foregoing:

This site and all information contained herein is provided on a “as is” without any implied or express warranty including of any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement. Before acting on the information found on MyGroser website, you may wish to confirm the facts that are important to your decision making. Product information on our website may be different from information on the products for a variety of reasons including such things as manufacturers’ updates and changes. MyGroser reserves the right to change or update information on any product on MyGroser at any time without prior notice.

To the fullest extent permitted by law, MyGroser shall not be liable for any error or omission in the content of the site including any damage or injury arising out of or in connection with any access or use of the site whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft etc.


MyGroser take great care to accurately display the colours of our products that appear on its website. However, we cannot guarantee that your monitor’s display of any colour will be as accurate as the actual product colour.

Third Party Sites

There may be occasions when materials on or of third Parties are provided on MyGroser website. MyGroser is not responsible for the content and activities of any third party site linked from and beyond MyGroser site. Your visit or use of any third party site linked from MyGroser is entirely at your own risk.

Promotional Code

Promotional codes are valid for a limited or specified period only and MyGroser reserves the right to modify, cancel or discontinue them at any time on the MyGroser website, without any notice. Promotional codes are not transferable and not redeemable for cash. Each promotional code has its own qualifying terms. It is void where prohibited by law. All offers are subject to availability and while stock lasts.

The general terms and conditions for all promotions are as follows:

  1. Promo code cannot be used with any other available promo codes. MyGroser reserves the right to reject any order that has violated this.
  2. Redemption of promo code is applicable to purchases made on MyGroser website ( and MyGroser Mobile App.
  3. Using a promo code discount in conjunction with other free gift promotions may alter the minimum amount criteria for it.
  4. Please check your cart to ensure promo code discount is applied and review your order carefully before checkout.
  5. Discount, vouchers and privileges are not exchangeable for cash, kind or other goods and services.
  6. All prices listed are in Malaysia Dollars.
  7. There is a bulk order charge of RM30 (incl. GST) for every order with more than 600 items purchased.
  8. Delivery date and time are subjected to availability.
  9. Delivery service is only available in Klang Valley, Selangor, Malaysia.
  10. Customer needs to be present to receive the delivered items. There will be a re-delivery charge of RM9 (incl. GST) imposed after the unsuccessful first delivery. MyGroser is not liable for any change in freshness experienced for fresh meats, fish and other temperature sensitive products which may experience changes due to multiple trips to and from our facilities.
  11. Customers who wish to have their purchases left outside the home, MyGroser shall not be liable for any damage or missing items.
  12. For all normal orders, there is a cancellation charge of RM20 (incl. GST). For all bulk orders, there is a cancellation charge of RM30 (incl. GST).
  13. MyGroser reserves the rights to vary/amend the privileges or terms and conditions of all promotions without prior notice.
  14. For any enquiries, please submit your feedback via the web form.
  15. MyGroser shall not be liable to any Customer for any financial loss arising out of the refusal, cancellation or withdrawal of any order for any reason.

Governing Law and Jurisdiction

These Terms and Conditions shall be construed in accordance with the applicable laws of Malaysia. Both the Customer and MyGroser irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Malaysia.


If you violate any of these Terms and Conditions, your permission to use the Website may be suspended or revoked, and we reserve the right to suspend or terminate your access to, and use of, the Website at any time.


No orders via phone or email will be accepted, all customers have to register for an account and submit their orders online via the website or mobile applications.

MyGroser cannot be held responsible for any inaccuracy or omission. MyGroser will attempt its best to fulfil orders placed by shoppers. In the event that an ordered Product is not available, MyGroser reserves the right not to replace it with a similar item of equivalent value.

Customers have to report on any order discrepancies/dissatisfaction within 7 days from receipt of order. All Products leaving our distribution centre have been checked for quality and accurate quantity. However, we will put up a refund request for items that are not satisfactory and/or for any order discrepancies. For returning of such products and refund purposes, customers may be required to do so at a preferred MyGroser store.

MyGroser Member Rebates will be issued to MyGroser members only. Such members shall provide their NRIC numbers to MyGroser for one account only and not for subsequent account(s).


Tokens of appreciation are strictly non-transferable and exchangeable for cash or credit. Content of the token shall be informed to the selected participants only. No participant will have the chance to receive the token more than one time even if the poll category changes. Participants who received a token before shall not be entitled for lucky draw of the next poll.

MyGroser reserves the right to change any terms of this contest without prior notice and substitute any token with one of a similar value.

MyGroser shall not be liable for any loss of chance arising from any defect, malfunction or failure of any telephone network / lines, computer systems, servers, computer equipment, software used in connection with the website.

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